Network troubleshooting commands are important for any VM user.
Today we can’t imagine our life without information technology. Access to all this data wouldn’t be possible the actual network connection. Almost all the modern devices nowadays have a way to connect to the the network. Your Mac and Parallels Desktop virtual machine are no exception!
Connect Wireless Printer to the WiFi Network; Add Wireless Printer on Mac; Use Wireless Printer to Take Prints from Mac; Now we will explain each of the above procedures in detail to help you add a wireless printer on Mac. Connect a Wireless Printer to WiFi Network. You have to connect the wireless printer to WiFi Network before you add it. Virtual machines can't expose the physical wireless cards. All of that is using a virtualization layer. What you can do is buying a USB dongle card instead. Unfortunately no virtualization software allows for direct access to hardware devices like that. Compare VirtualBox with VMware Fusion and Parallels for Mac.
There are several network modes in Parallels Desktop which we covered is one of the past blogs: Bridged, Shared and Host Only network. Let’s summarize the purpose of each in brief:
With Shared mode, we use the Mac connection to connect to the external network. It’s the easiest to use because your VM can use any type of network connection available on the Mac to connect to Internet (Ethernet, wifi). Bridged mode is used when you want your VM to establish direct connection with your Mac network card. In Bridged mode your VM will look like a standalone PC on the network. And last but not least is Host only mode. Host-Only network is a closed network that is accessible only to Mac OS X and Windows. Select this option to allow the VM to connect to the host computer and the VMs residing on it and to make it invisible outside of the host computer.
But what if something went wrong? What if the default virtual machine setup does not let you surf the internet from Parallels Desktop side, what if the app hangs out which force quit command to use? Don’t panic. We’ve got some easy troubleshooting steps. By the way – many of the steps below are applicable to Windows PCs (not only virtual machines).
First you need to check the network connection on the Mac side. Mac shares the network connection with the VM, and if you can’t connect to any website from the Mac side you won’t be able to do it from your VM. So in this case you need to check all of Mac settings and contact your provider or system administrator for help.
Once you’ve checked the network connection on the Mac side you should do the same thing on the virtual machine side. But in virtual machine we need to perform a bit more steps and actions, because the reason for the dropped network connection could be different.
As a first step, check the Parallels Tools performance. A specific component of Parallels Tools works as a sharing of network between Mac and VM and if it has not been installed correctly, that may be the network issue. We can simply reinstall it with the following steps:
- Launch Windows virtual machine.
- Disable antivirus in Windows.
- Open Control Panel > Programs and Features (Uninstall a program for Windows 10, or Add/Remove programs for Windows XP) and remove Parallels Tools if present.
- Restart Windows.
- In Mac menu bar click on Actions (Virtual Machine in older versions) > Install Parallels Tools.
- Restart Windows again.
- Enable your antivirus back.
Once the Parallels Tools have been reinstalled we can check performance of this component to make sure that everything has been installed and works correctly. To do that we need to use the following steps:
- Open the Task Manager and find the following processes in process tab: (In Windows 8 you need to click “More details” button > then you will be able to find out the “Process” tab)
- Go through processes and make the Parallels Tools and Parallels Tools Service processes are running.
Check the connection now. Everything works fine now? Perfect! Still an issue? Read on.
As a next step you need to check and adjust the virtual machine configuration; Check the network adapter status (and if it’s there at all).
- Go to Configuration > Hardware > Network 1 and verify that one of the network modes has been used. If you find the “Disconnect” status change it to the “Shared mode”.
Virtual machines use the Shared mode by default, but sometimes it may be set to Bridged or the Host only. In this case we need to switch between modes back and forth, for example between Bridged and Shared.
This simple steps will help your VM to configure some internal important settings and set it up correctly.
After that we need to check one more configuration setting – OS type. Go to the General tab, and verify that the operating system matches the OS currently installed in your virtual machine. Sometimes it may have changed after you upgraded the operating system inside your virtual machine.
Now that you’ve checked your VM configuration and if the network connection still doesn’t appear, we need to continue our troubleshooting on the Windows side.
Let’s revert back to the Network adapter, but at that time we will check it in Windows Device Manager. To open the Device Manager, follow these steps:
- For Windows XP: Click Start > Control Panel > Performance and Maintenance > System. Then go to the Hardware tab and click Device Manager.
- For Windows Vista/7: Click the Start button, then scroll to the Control Panel > System and Maintenance then select Device Manager.
- Windows 8: Click the Start button, type ‘Control Panel’ without quotes > System and Maintenance then select Device Manager
Check the network adapter’s name. It should be either a Parallels Network Adapter or Intel PRO/1000 MT Network Connection. If you see any other name (e.g., Ethernet Controller) right-click it and select Uninstall. Then Right-click on Computer in the Device Manager and choose Scan for hardware changes.
Restart Windows and check if the Internet connection is working now. After these steps we need to check a few other adapter settings. For example, if you are using an AirPort router (capsule) in Bridged mode or any network in Shared mode, make sure that Properties are set to Internet Protocol v4, Obtain IP and DNS automatically is selected instead of manual configuration.
Alright, still no connection? There is one more method to find the reason and fix the issue with network connection. First, let me explain to you some troubleshooting steps in Command Prompt.
Command Prompt is known as cmd.exe or cmd (after its executable file name), is the command-line interpreter on Windows NT, Windows CE, OS/2 and eComStation operating systems, and it interacts with the user through a command-line interface. In Windows, this interface is implemented through Win32 console. Command Prompt may take advantage of features available to native programs of its own platform.
In our case we can simply execute some commands in CMD for checking network connection and fixing issue with it. First, let’s open Command prompt and check the IPs and default gateway
- Open Command Prompt:
- For Windows XP: Select the Start button, then click Run… When the pop-up window appears, type CMD and hit Return/Enter.
- For Windows Vista/7/8/10: Click the Start button, then type CMD in the Search box. Right-click on CMD in search results, then click the “Run as Administrator” option. This will open Command Prompt with admin privileges.
Now we have the Black window and can type in it the following command in order to check the network configuration.
and hit Enter and check the output.
If your virtual machine is in Shared networking mode, the IP address should resemble 10.211.55.x. If you are in Bridged networking mode, the IP address should look similar to your Mac IP address, e.g. 192.168.0.10. If it is 0.0.0.0, it means that the issue related to the known incompatibility issue between Windows operating systems (it may affect all OSes) and Apple’s Bonjour service. The Default Gateway may have been set to 0.0.0.0 on a Windows Vista-based or later OS running Apple’s Bonjour service (Apple’s Bonjour service might appear on your virtual machine after installing Adobe CS3 or similar software).
In this case we can fix the issue using the following steps:
- Go to Start > Run
- Type Services.msc and hit Enter
- Find a service with a strange name, for example:
- Stop the service and change its Startup type to Disabled.
- Reboot your virtual machine.
If the “ipconfig” output is OK, we can continue our troubleshooting with other command – “ping”
We can try to ping any Parallels server for example, by entering the following command:
A normal reply looks like this:
Reply from 220.127.116.11: bytes=32 time=188ms TTL=54
Reply from 18.104.22.168: bytes=32 time=187ms TTL=54
If you get this reply:
Request timed out.
Request timed out.
Try pinging via IP address:
If you get a normal reply this time, it means that your virtual machine is in Bridged networking mode and failing to get correct DNS settings from the gateway or that you set them incorrectly. Please direct this problem to your network provider if you can’t resolve it.
Because the DNS settings and the gateway issue too is not related to the Parallels Desktop settings, it’s internal Windows issue and could appear on the real PC too. But on the other hand, we have one more tip to resolve these issue without help from your network administrator.
If you see “Request timed out” in both cases, try to reset the Windows TCP/IP protocol with the following commands:
netsh winsock reset
netsh int ip reset reset.log
These command will help you to reset your network adapter’s software to default and restore all default settings of Windows network adapter. You can simply type the first command, hit enter and then do the same with the second one. Now you can simply restart our Windows VM and check the network connection.
Hope you found this blog helpful and don’t forget to follow us on Twitter!
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MacBook Pro :: Can't Connect To Internet - Using Wireless Modem To Connect To The Netgear Wgt624Dec 27, 2007
I have a blackbook (intel core 2 duo) and I can connect to my landlord's wireless network (they have a netgear wgt624) but I can't actually use the web (Safari or Firefox will just 'think'). I've tested the diagnostics and it confirms that my mac can connect to the network, but it cannot connect to the internet. The network uses WPA personal and it has a 19-aphanumeric passphrase.
*Also - would it be possible for me to extend the wireless range (and make it possible to browse the web) if I used my own 2wire wireless modem to connect to the netgear wgt624?
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I have a Power Mac G4 MDD that I am trying to connect to the Internet using a USB Cable Modem from Broadstripe Cable in Maryland.
So far I have tried a straight connection using the supplied USB cable, then via an Ethernet adapter from the USB cable to the MDD. Went through the software setup several times and still have had no success. does anyone have a solution for this type of problem?
IMac :: Cannot Connect To Internet (DSL Modem With Ethernet Cable)Jun 8, 2010
My father in law had a power failure at the house, and since then, he cannot connect to the internet via DSL Modem connected via ethernet cable. Being that he is 1000 miles away, I am trying to diagnose via phone. System Info: Imac 17', purchased new around 2006- Intel chip, running Tiger OS
- Cannot connect via ethernet
- When searching system profiler, 'Built-in Ethernet' shows up, but no MAC address
- In Network settings, he can see the various connection ports, but cannot check the box on 'Built-in Ethernet' to turn the port on... won't let him.
- Wireless is not an option, I don't want to be 24/7 tech support
Diagnosis? I am thinking that the power surge may have fried the ethernet port on the motherboard.
Repair Solution: Planning on picking up the Apple USB Ethernet adapter. I know it doesn't have the correct drivers to run on Tiger, but found a driver online that claims it allows use of the usb adapter on Panther on up.
Questions - Does this sound like a fried ethernet port? Any other easy diagnostic tests I can do? Does the USB adapter sounds like a decent solution?
MacBook Pro :: Connect With A Windows Base Laptops Using A Motorola Wireless Modem?Mar 13, 2012
How can I connect my macbook pro with a windows base laptops using a motorola wireless modem in my home?
I have a MacBook Pro and my son and my wife have a Windows Laptop. We have a Motorola wireless Modem that is modem and wireless router at the same time. See below
All of the computers are able to surf in the internet, but My MacBook Pro does not be abel to communicate with them. Motorola - SURFboard eXtreme DOCSIS 3.0 Wireless-N Cable Modem and Gigabit Router
Because I believe that at the same time, It will allow me to use my QB for Mac using the QB for windows
MacBook Pro (15-inch Late 2011), Mac OS X (10.6)
OS X :: Cannot Connect To Internet On Parallels?Dec 22, 2008
I am running MAC OS X version 10.5.6, on an Intel Core 2 Duo iMac.Last week I installed Parallels 3 (and updated online to build 5608), and Windows XP SP3 Everything was working fine, however, over the last few days the network connection on Parallels has stopped working. It is still working fine on OS X.The message I get under network conections is:Local area connection......limited or no connectivity....Parallels network adapter.I tried to repair the connection, but the IP address could not be renewed.
Windows On Mac :: Wireless Internet Not Working With Parallels And Bootcamp?Apr 30, 2008
Been searching and can't find the answer here. I setup Bootcamp last week and had internet connection and everything working fine. I've setup Parallels now as well and I am connecting to the Bootcamp partition with this via OS X.
So, everything is working well, I can view my local websites on Leopard via Parallels, the only thing that has stopped working is my wireless internet connection in windows.
My only guess is the Bootcamp is now connecting to everything via my OS X connections, but not sure. Does anyone know how to set the wireless internet up again?
Software :: Internet Explorer Won't Connect In ParallelsNov 15, 2008
I am having problems connecting to the internet using Internet Explorer in Parallels. I can connect to the internet with no problem using Fire Fox in Parallels but I get a message that IE cannot connect to the internet when I try using IE. I specifically need IE as the website that I am working with says only IE can be used and not Firefox, Safari, etc. That is the only reason I am using Parallels instead of Mac side. Site specifically states it needs IE 6 or higher so I can't use the Mac side. Any ideas why Firefox will connect and not Internet Explorer?
Software :: Unable To Connect To Internet / Network With Parallels 5.0Dec 25, 2008
I have installed Win XP on my Parallels 5.0.9310 (Mac OS 10.6.2) but am not able to get Windows to connect to Internet. I have tried updated the Devices settings in Parallels as per the instructions in their manual.
Anyone else had this problem? Any suggestions on how to get this to work??
Windows On Mac :: Red Alert 3 Unable To Connect To Internet / Parallels Not Connecting To NetworkMay 20, 2009
I installed parallels in my macbook and I have the game Red Alert 3 installed in windows in the parallels. I can see that i'm connected to the network in windows and the mac and i can access the internet in both. We have 3 computers in the network, two are PC's and one is the macbook. When the PC creates a game in the same network, the other PC can see the game and join it. But the mac, which is connected to the same network, can't see the game and cannot join. How can I fix this network problem?
OS X :: Cannot Connect To Internet Via Ethernet Or WirelessOct 1, 2009
I'm brand new to Mac. I just got a MacBook Pro, and I've been having some troubles connecting to the internet at home. I have a LinkSys WRT54GS router with Firmware Version: v1.50.9. I'm unable to access the internet through both ethernet and wireless. Concerning wireless, I have tried connecting using WEP, and have tried entering passcodes both with and without an '$' and '0x' preceding the 10 digit WEP passcode. I have also tried switching the encryption over to WPA2, and still nothing. I have even disabled the security to see if it's able to connect -- it's not. I had some error regarding not being able to find it's IP or something along those lines.
Mac Mini Cannot Connect To Wireless InternetFeb 14, 2012
I recently got wireless internet. Before, the Mini worked fine connected by cable. It has never been connected to a wireless before. The wireless router works correctly, my $250 PC connected to it instantly. There is a yellow light on Airport and it automatically populates an IP address, whatever that means. I haven't installed any new software since it worked with a cable, no funky setup or third party anything- it's just a mac mini plugged into a TV I watch Netflix on and that's all.
My ISP said it's a problem with the computer, the Mac free support could not fix it. I really don't want to pay for an extended warranty or phone support on something basic that this computer should just automatically do. I haven't tried typing in a manual IP address- I don't know what that address would be. If all else fails, I will just run a cable to it again.
MacBook Pro :: It Can't Connect To Wireless InternetMar 30, 2012
I have a MacBook Pro that I have had from about 3 years now. It's been great but earlier this week, it wasn't able to connect to the internet here at my school (college). I didn't think too much of it because my schools internet is always spotty and goes down from time to time. Yet when I go on to my computer tonight nothing I do with my airport or computer will get my webpages to say anything other than 'Server not found'. I tried turning off my airport then back on and reselecting my network because usually that helps. It would say it connected and I would have full bars but still the same error message. I tried again, and when I did it this time, I did it from within the system/network preferences. When I did this, I watched the connection of my airport go red, then I would connect and it would go to yellow saying I had no IP address.
I would then sit and wait and eventually it would fully connect giving me the green go-a-head. But, again when I would open up my internet, I would get the 'Sever not found' message. I would then quit my firefox all together and tried again that way and still same massage. I restarted my computer and tried again...nothing. I became more concerned because my roommate could get on the internet just fine and I could use the wireless in my room through my phone. I was consered that now this was a matter with my computer and not just the internet, so to make sure I got out my ethernet cable and hooked it up with my connection in my room.
Info:MacBookPro, Mac OS X (10.5.8)
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I was happy to get my mac pro yesterday, but upon setting it up, I couldn't get it to connect to my network. When I clicked I the airport logo and the top right, it said airport was on and I was connected to the network. However, when I opened up Safari I got nothing...just a screen that said something like 'you are not connected to the internet.' The last time I had a macbook, I turned it on and bam, I was connected to the internet right out of the box.
After trying to fix it for 30 minutes, I decided to reset my modem/router. After doing this, the macbook connected to the internet for a few hours and I went to bed. Now I come home today and it works for about 30 minutes and then stops working. Keep in mind, my PC is working flawlessly so I know my network is up and running. After about 30 minutes, it connects again...and then stops working again. Very frustrating. As I type this message, it still wont connect to the internet even though the computer says I'm connected to the network.
Another thing that makes me think there is a hardware problem is that the macbook wont connect to my wireless printer. I've installed the software 2x and right after going through the install procedure, it will print for about one minute and then it does nothing - I get a message that says something like 'your printer is not on or not connected to the network.' So then I went through the steps of connecting it again and again. Every time it would ask for the password to the network so I put it in and it says I'm connected....but nothing will print. After the 3rd time, I was finally able to make it to spit something out wirelessly from my macbook...but 5 minutes later it's back to saying my printer is not on or connected to the network. This is weird because initially it works and then it stops. During this whole procedure, my PC recognizes it just fine and prints within 5 seconds. For some reason the mac just wont do it.
I thought macs were supposed to just work, but this laptop has been more frustrating than any PC I've owned. Here I am with a new macbook that can't connect to the internet OR my printer. Granted, I know very little about computers so maybe I'm overlooking something simple.
If it's a hardware problem, do you think Apple will refund my money?
PowerPC :: IBook G4 Hardly Connect To Wireless InternetJan 25, 2010
I have been a mac user since 2006. Yesterday, I purchased an iBook G4 for my father, who I have converted from Windows to Macintosh. We are 99% satisfied. Everything works great except the wireless internet. Whenever the computer shuts off or goes to sleep, we have a difficult time re-connecting to the wireless internet. After five minutes of clicking on the wireless signal (at the top of the screen) and turning it on and off, we are able to get on. Once we connect, it does not seem to disconnect.
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Have 2011 13' MacBook Air. I erased my hard drive using cmd-r at startup to enter disk utility. When I restarted, Internet Recovery automatically started to try and connect to my wireless. It never asked for a password. It never connected. Error '-2002F'. Tried it again, this time selecting a new network, entering my network name and password. Still will not connect. Have repeated many times. Looked at my access logs on router, it is not connecting.
MacBook Air (13-INCH, MID 2011), Mac OS X (10.7.4)
MacBook Pro :: Cannot Connect To Home Wireless InternetJun 24, 2012
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Now my macbook will not connect to the wifi.. It just keeps telling me that the password is invalid. I have a TRENDnet router (TWE-632BRP) but my iphone connects to the wifi fine using the password.
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Hardware :: How To Use Verizon FIOS Router To Make WD USB HD Wireless?Dec 10, 2009
I have the newer, rounded model Verizon FIOS router.
There is a USB port on the back and I was wondering if I could use that to somehow connect my WD HD to it so that I can use it wirelessly for Time Machine back-up.
I would buy a Time Capsule or Airport Extreme, but the Verizon router is the central hub for my Internet, cable, and phone. And of course I'd save about $200 if I can do this too.
Mac Pro :: Can I Connect Two Macs To Share Wireless Internet Access?Aug 28, 2006
I'm sure this has been posted, but my search pulled up hundreds of threads. After I scanned the first 50, I decided to just post my question.
I have to wait a few days (at most) for my job to register my MAC address so that the new Mac Pro has access to the network/internet via ethernet. It does not have an Airport card or Bluetooth. While I am waiting, is there a way to connect the Mac Pro to my Powerbook (which has Wifi internet access) such that it can piggyback on the internet connection as a temporary solution?
PowerPC :: Unable To Connect Wireless Internet ConnectionJun 7, 2009
I've just purchased a Power Mac G4 desktop type of computer from a friend of mine. I've asked around and I was told it wasn't able to connect to a wireless internet connection inside of my house.
OS X V10.3 :: IPad Works Fine On Wireless Home Network But The Mac Will Not Connect To InternetJun 6, 2012
My wi fi iPad works fine on wireless home network but the Mac will not connect to internet even through airport diagnostics shows connectivity ok, how can I resolve?
iMac (21.5-inch Mid 2011), iOS 5.1.1
Windows On Mac :: Share 3g Usb Modem With Parallels?Jun 16, 2009
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MacBook :: Wireless Router - Combined Linksys Wireless Router/modem Versus The 802.11bJun 25, 2009
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Would I see a huge difference? I am running my Macbook off it and an olde Toshiba laptop.
OS X :: Using Two Airports At 1 Wireless Modem?Nov 21, 2009
I have a wireless network set up at my home. I have two laptops that were both working fine on the network at one point. Laptop A still works fine, thus the network is working. Laptop B cannot connect to the internet via this network but the airport connection on that machine is completely full.
In my system preferences > Network Panel I am able to see the green light suggesting that I am connect to the network and that I am also connect to the internet via this airport.
It is also worth noting that the same machine works fine connecting to the internet at my office via the airport there as well as other airport networks.
I am at a loss because the fact that laptop A works on the network rules out the network as the issue and the fact that laptop B works on other wireless network suggests that the settings are correct. Both machines are running the same OS 10.6 ( latest updates)
Connect Mac To Wifi Printer
IMac :: Using Linksys Wireless Modem?Aug 23, 2010
Parallels For Mac Connect To Wifi Router
I currently have an old technology 2-Wire modem and I hear its not the 'friendliest' with Macs. Especially when configured in wireless mode. Thus, I'm thinking of replacing our old 2-Wire with new technology Linksys WAG160N modem/router (for my current 10 Megs DSL service).
If you have this Linksys modem/Wireless Router, any good, bad & ugly on it?